Vet Connection
After-hours tele-triage help and support services for your practice can be provided by The Vet Connection via NVS.
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After-hours tele-triage help and support services for your practice can be provided by The Vet Connection via NVS.
Does your practice struggle to provide out-of-hours (OOH) services? Would you benefit from a service that fields all out-of-hours calls and only passes through the ‘emergencies’? If so, it could be worth a discussion with The Vet Connection.
As you know, pet owners sometimes have important questions, queries and even critical health concerns outside of your normal practice opening hours. And if your practice is closed, they have few options between “Dr” Google and your OOH service, with the associated costs and patient inconvenience. The Vet Connection essentially becomes an extension of your practice’s services and helps to fill this gap, by providing your customers with instant OOH support, advice and instruction as to what to do next.
The Vet Connection provides safe, appropriate and timely support, including health triage via their trusted Clinical Protocols, which have also been reviewed by the RCVS – they’re a safe pair of hands with over 18 years of experience.
All of The Vet Connection’s OOH calls are handled by RCVS registered Veterinary Nurses and Vets, each with a minimum of 3 years experience in practice and an average, across the team, of 10 years post qualification.
All of The Vet Connection’s nurses receive extensive and ongoing training on the use of clinical protocols and are experienced in providing high-quality and consistent triage decisions. They always lean on the side of caution and if a veterinary examination is required, they will recommend to your client that they see you in the practice.
The Vet Connection’s intention is to provide added support for your clients with 3 key outcomes:
All case notes are emailed to your practice including those with whom we have recommended an appointment, so you can follow up the next day.
Your return on investment: